Problem Classification for Tailored Helpdesk Auto-replies
Presented at ICANN 2022 • 31st International Conference on Artificial Neural Networks (Bristol, UK)
Peer-reviewed research published as lead author and presented at ICANN 2022. Investigated neural network-driven natural language processing models to classify complex IT support tickets and generate context-tailored automated replies, reducing first-response latency in enterprise service desks.
10.1007/978-3-031-15937-4_37